The well-being and health of our guests and employees is a priority for The Palm at Playa. Due to the Covid-19 health crisis, the operations of our hotel have been adapted to guarantee the safety of our clients and comply with the established regulations. Additional cleaning and hygiene measures have been implemented, operational processes and spaces have been adjusted and, consequently, some services may be affected.

Given the exceptional circumstances, we would like to inform you of the measures we have adopted in our reservation change and cancellation policy to offer our clients total flexibility.

For any modification and management that you require in your reservation, please send us an email to res@palmatplaya.com with the information of your reservation, we will give you a satisfactory answer as soon as possible.

In the event that you have made your reservation through an online travel agency or other travel agent, we suggest that you contact the reservation provider to obtain information about their change policy.
Thank you for the trust placed in The Palm At Playa.


COVID TESTING

Some countries have implemented the requirement that their citizens present a negative Covid-19 diagnostic test to authorize their return to their country of origin. We want to give you peace of mind and confidence during your stay, so we share the options available to carry out your test.

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Laclisa Laboratory | https://www.laclicsa.com.mx/pruebas-covid-19/ | 984 980 0686
Av. 30 Nte. Plaza Sun Kin Loc 12, 77710 Playa del Carmen, QR

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Costamed | https://www.costamed.com.mx/covid-19/agenda-tu-cita-pruebas-covid-19 | 984 803 7777
Federal Highway 305 of Toll MZ 285 LT 7 Col. Ejido Sur, 77712 Playa del Carmen, QR

For any support or doubt regarding the tests, please contact our Concierge, who will gladly assist you guestservice@thepalmplaya.com